Return Policy
RETURN POLICY
Do you want to exchange or return your purchase? We are happy to help! Exchanges or returns can be made up to 30 days after the delivery date.
Exchanging or returning is quick and easy by following the steps below:
Send us an email at info@avrique.com with your order number & webshop abbreviation, and we will provide you with the return instructions. Example email: (#0000 Return)
You will receive a return form from us. Fill this out as clearly as possible and include it with your return package.
Deliver your package to the carrier of your choice within 30 days after receipt.
Once we receive your return in our warehouse, we will process it within 10 working days. Our return department will keep you informed by email.
For items purchased on sale or discounted items, Avrique does not offer refunds. These items can only be exchanged for another item from the collection or redeemed for store credit.
FAQ
Is returning free?
Returns are at your own expense, depending on the courier and the country from which you return your package...
What are the return conditions?
Our return policy guarantees that you can return your order within 30 days of receipt for any reason.
Items must be returned to us in an unworn and unwashed condition, suitable for resale with labels still attached.
Avrique cannot accept returns on purchased items during a sale. Items purchased during a sale can only be returned in exchange for another product or voucher. Shipping costs for orders outside the UK are non-refundable.
How long does it take to exchange a product?
If you indicate that you want to exchange a product when registering your return, we will work on this immediately. This way, we can ensure that your exchange is completed within a few days.
What can I do if my exchange product is no longer available?
Ask the customer service team about the options. We will provide you with an update when we expect to be able to deliver the product. If you have already made your return and the product is sold out, we will contact you and work with you to find a solution.
Where can I find my order number to register my return?
Your order number can be found in the confirmation email you received after placing your order. This is a five-digit code. If you did not receive this email correctly, our customer service will be happy to help you.
Please note, you are responsible for the costs when actively refusing the package at the door! The packages are then destroyed by the carrier, and we cannot refund the total amount to you.
What should I do if a product is defective or damaged?
Unfortunately, sometimes a product is damaged during shipping or production. Of course, we are happy to resolve this with you. Send a message to info@avrique.com with a photo of the complaint. Our customer service will work with you as soon as possible to find a solution.
The expenses are for us if this happens.
What should I do if I want to return my order outside the return period?
Don't forget to deliver your return within the 30-day period before the return period expires. In the unlikely event that this does not work, we offer you the option to exchange the product for a replacement or a voucher. Ask our customer service for the options.
How long does a refund take?
We do our best to process returns as quickly as possible. After receiving your return in our warehouse, we will strengthen it within 10 working days. On your track and trace that you receive with your return shipment, you can see when the package has arrived at our warehouse. From then on, the 10 working days start. After the refund is made, you will receive a message about it. Please note that it may take up to 3 days for the refund to appear on your bank.
Do you want to exchange or return your purchase? We are happy to help! Exchanges or returns can be made up to 30 days after the delivery date.
Exchanging or returning is quick and easy by following the steps below:
Send us an email at info@avrique.com with your order number & webshop abbreviation, and we will provide you with the return instructions. Example email: (#0000 Return)
You will receive a return form from us. Fill this out as clearly as possible and include it with your return package.
Deliver your package to the carrier of your choice within 30 days after receipt.
Once we receive your return in our warehouse, we will process it within 10 working days. Our return department will keep you informed by email.
For items purchased on sale or discounted items, Avrique does not offer refunds. These items can only be exchanged for another item from the collection or redeemed for store credit.
FAQ
Is returning free?
Returns are at your own expense, depending on the courier and the country from which you return your package...
What are the return conditions?
Our return policy guarantees that you can return your order within 30 days of receipt for any reason.
Items must be returned to us in an unworn and unwashed condition, suitable for resale with labels still attached.
Avrique cannot accept returns on purchased items during a sale. Items purchased during a sale can only be returned in exchange for another product or voucher. Shipping costs for orders outside the UK are non-refundable.
How long does it take to exchange a product?
If you indicate that you want to exchange a product when registering your return, we will work on this immediately. This way, we can ensure that your exchange is completed within a few days.
What can I do if my exchange product is no longer available?
Ask the customer service team about the options. We will provide you with an update when we expect to be able to deliver the product. If you have already made your return and the product is sold out, we will contact you and work with you to find a solution.
Where can I find my order number to register my return?
Your order number can be found in the confirmation email you received after placing your order. This is a five-digit code. If you did not receive this email correctly, our customer service will be happy to help you.
Please note, you are responsible for the costs when actively refusing the package at the door! The packages are then destroyed by the carrier, and we cannot refund the total amount to you.
What should I do if a product is defective or damaged?
Unfortunately, sometimes a product is damaged during shipping or production. Of course, we are happy to resolve this with you. Send a message to info@avrique.com with a photo of the complaint. Our customer service will work with you as soon as possible to find a solution.
The expenses are for us if this happens.
What should I do if I want to return my order outside the return period?
Don't forget to deliver your return within the 30-day period before the return period expires. In the unlikely event that this does not work, we offer you the option to exchange the product for a replacement or a voucher. Ask our customer service for the options.
How long does a refund take?
We do our best to process returns as quickly as possible. After receiving your return in our warehouse, we will strengthen it within 10 working days. On your track and trace that you receive with your return shipment, you can see when the package has arrived at our warehouse. From then on, the 10 working days start. After the refund is made, you will receive a message about it. Please note that it may take up to 3 days for the refund to appear on your bank.