FAQs

FREQUENTLY ASKED QUESTIONS

SHIPPING

When will I receive my order?

  • Processing time: 1-2 business days
  • Delivery time: 7-10 business days
  • Free shipping on all UK orders

Can I track my order? Yes, you'll receive a tracking number via email once your order ships.

Do you ship internationally? Currently, we only ship within the UK. We're working to expand our shipping options.

How much is shipping? Shipping is FREE for all UK orders.

RETURNS & REFUNDS

What is your return policy?

  • 30-day return window from delivery date
  • Items must be unused and in original packaging
  • Free returns within the UK

How do I return an item?

  1. Email info@avrique.com with your order number
  2. Receive return instructions and label
  3. Package item securely with all accessories
  4. Ship within 30 days of approval

When will I receive my refund?

  • Refunds processed within 7 days of receiving return
  • Credited to original payment method
  • Store credit may be offered in some cases

What can I return? You can return items for:

  • Change of mind
  • Damaged during transport
  • Manufacturing defects
  • Wrong item received

CUSTOMER SERVICE

How can I contact you?

Need more assistance? Contact our customer service team for support.