Return & Refund Policy

RETURN AND REFUND POLICY
Effective date: February 12, 2024

Return Period: You have the right to cancel your purchase up to 14 days after receipt, without giving any reason.

Refund Period: The refund will be processed within 10 days after receipt of the returned goods.

Return Costs: The costs for returning to our address in China are borne by the customer, unless otherwise agreed.

Return Address: Provided by our customer service after you have contacted our customer service

Welcome to Avrique where your satisfaction is our highest priority. We have carefully designed our return and refund policy to ensure a seamless and worry-free experience for our valued customers. We ask you to carefully review this policy to understand your rights and responsibilities regarding returns and refund requests for your purchases with us.

Exchanging or returning is quick and easy by following the steps below:
Send us an email at info@avrique.com with your order number & webshop abbreviation, and we will provide you with the return instructions. Example email: (#0000 Return)

You will receive a return form from us. Fill this out as clearly as possible and include it with your return package.

Deliver your package to the carrier of your choice within 14 days after receipt.
Once we receive your return in our warehouse, we will process it within 10 working days. Our return department will keep you informed by email.
For items purchased on sale or discounted items, Avrique does not offer refunds. These items can only be exchanged for another item from the collection or redeemed for store credit.

RETURNS BASED ON DELIVERY DATE

Do you want to exchange or return your purchase? We are happy to help! Exchanges or returns can be made up to 14 days after the delivery date. Our unwavering commitment to honesty and transparency is reflected in our return policy, which revolves around the day you receive your order, not the day of purchase. We believe this approach is fairer, as customers have sufficient time to assess their items after delivery. 

CIRCUMSTANCES ELIGIBLE FOR RETURNS

Order Cancellation:
Initiating a Return: If you choose to cancel your order, please contact our dedicated customer service team via email at info@avrique.com
Essential Information: Please make sure to provide your order number and relevant details.

Damage during Transport:
Initiating a Return: In the unfortunate event that your item is damaged during transport, please report this to us within 14 days of delivery. Contact us via email at info@avrique.com

Required Documentation: Include your order number, a detailed description of the damage, and clear photographic evidence of the affected product.

Manufacturing Defects or Post-Use Issues (Warranty):
Initiating a Return: For items with manufacturing defects or issues after use within the applicable warranty period, please kindly contact us via email at info@avrique.com
Required Information: Provide your order number, a detailed description of the problem, and unambiguous images of the defective item.
Warranty Coverage: Warranty terms are specific to each product and are communicated during the purchase process.

Change of Mind:
Initiating a Return: If you change your mind about your purchase, you have the option to return the item within 14 days of delivery. Contact us via email at info@avrique.com
Required Documentation: Provide your order number and explain the reason for the return.

Request for Exchange:
Initiating a Return: To request an exchange for an item, please communicate with us via email at info@avrique.com
Essential Information: You may need to provide your order number, details of the item for exchange, and your preference for the replacement item.

Receipt of Wrong Product:
Initiating a Return: If you have received the wrong product, please contact us within 14 days of delivery via email at info@avrique.com
Required Documentation: Include your order number and clear images of the mistakenly received item.

COMPREHENSIVE RETURN PROCEDURE
Contacting Us: Initiate the return process by contacting our dedicated customer service team through the provided contact information, tailored to the reason for your return.
Submitting Documents: Submit the required information and documents as indicated for your specific situation.
Return Address: Once approval is granted, you will receive precise instructions on where to return the item.
Packaging: Carefully package the item, ensuring all original accessories and packaging are included.
Shipping: Choose a shipping method of your choice to return the item within 14 days of approval for return.
Inspection: Upon receipt of the returned item, a thorough inspection will be conducted.
Refund/Exchange: If your return meets the criteria, refunds will be processed within 10 days, credited to your original payment method, or exchanged as you prefer.

DETAILS REGARDING REFUND
Refund Processing Time: Refunds are typically processed within 10 days of receipt of the returned item.
Refund Method: Refunds are usually issued via your original payment method, unless otherwise stated.
Option for Store Credit: In certain cases, instead of a monetary refund, we may offer store credit or an item of equal value.
Customer Service: Monday to Friday from 9:00 am to 5:00 pm.

Company Information:

Company Name: DR Enterprise Limited
Business Registration Number: 67140693
Address: RM A29, 24th Floor, Prince Industrial Building, 706 Prince Edward Road East, San Po Kong, Kowloon, Hong Kong
Email: info@Avrique.com
Phone: +44 7441477684